7 Key Points to Consider When Choosing a Call Center
- Inbound and outbound services
- CRM and AI technology
- International data security
- Quick team scalability
- Trained call center agents
- Remote work support
- Proven client success
The Call centres in Pakistan have grown very fast over the last few years, and Islamabad and Rawalpindi have emerged as two of the most important hubs for the call centers. In 2026, these Twin Cities are home to advanced AI powered call centers, inbound and outbound call center outsourcing companies, and thousands of professionals working as a call center representative in both outside and remote call center jobs.
This guide will provide details of the top 10 call centers in Islamabad and Rawalpindi, their services, technologies, and job opportunities. Also, why international businesses continue to outsource customer support to this region.
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Why Islamabad & Rawalpindi Are Pakistan’s Fastest-Growing Call Center Hubs
There are some factors that make these cities best for the call center services. Let’s have a quick look at each
- Large pool for English speaking and multilingual talent
- Competitive labor cost as compared to the western markets
- Strong Internet infrastructure and power backups
- Rapid adoption of call center software and automation
- Growing demand for AI call center solutions
Top 10 Call Centers Islamabad & Rawalpindi
Let’s discover the top calls in Islamabad and Rawalpindi that are leading the customer support, outsourcing and AI driven solutions in 2026.
Prime BPO: A Top-Tier Call Center Powerhouse With a Proven Success Story
Prime BPO stands out as one of the most successful and fastest growing companies in Pakistan. They have a huge network of branches in Rawalpindi.
Prime BPO offers call center outsourcing, inbound and outbound sales, customer support, lead generation and AI centered integration.
Prime started as a small outbound sales operation and grew into a multi-city BPO serving clients in the USA. By investing heavily in call center software, agent training, and performance analytics the company consistently delivers high conversion rates and customer satisfaction.
Ziscomm
This is known for its professional customer support and reliable solutions. It stands out in Islamabad for offering multilingual services, if you are handling, inbound and outbound calls, and also strong customer satisfaction.
First Call Solutions Private Limited
First Call solutions private limit is one of the most trusted call centers in Rawalpindi. Its strength lies in customized customer support services that fit your business and you need. They provide excellent technical support, sales assistance, and lead generation.
WePay Technologies - BPO and Call Center
WePay technologies is the rising leader in BPO and services. The company is known for its innovative approach that combines modern call center software with smart workflow systems with strong results.
Global Network Solutions
Global network solutions are respected for interenterprise level services. They will support and depend on outsourcing services. The company serves both local and international clients with high-quality customer care, technical helpdesk and sales support.
Systems BPO - Enterprise-Grade Call Center Services for Global Brands
System BPO is a well established name that is offering enterprise level call center services and digital transformation support. The company is known for its secure infrastructure and corporate clients.
Mindbridge: AI-Driven Call Center Excellence in Finance & Compliance
Mindbridge combines audit, AI and call center solutions. This company, especially strong in financial services and compliance driven outsourcing.
Touchstone Communications: A Pioneer of Call Center Outsourcing in Pakistan
Touchstone is a pioneer of the Pakistan BPO sector that is providing multilingual customer support, technical helpdesk, and sales operations.
IBEX Pakistan: Large-Scale Customer Experience & Support Solutions
IBEX Pakistan employs thousands of call center representatives and serves fortune 500 companies. They are offering inbound support, CX management, and AI assisted workflows.
Ovex Technologies: Performance-Focused Call Center Services
Ovex technologies specialize in customer experience and sales outsourcing. Ovex is known for its strong training programs and performance driven culture.
Call Center Jobs in Islamabad & Rawalpindi: Career Opportunities in 2026
The demand for jobs continues to rise. The popular roles include.
- Call center representative for inbound and outbound calling
- Quality assurance analyst
- Team leader, and floor manager
- CRM and call center software specialist
- Remote call center agents
AI Call Centers Explained: The Future of Customer Support in Pakistan
In 2026, there are so many call centers in Islamabad and Rawalpindi, and they have adopted AI call center technologies, including AI, power tools , chat bots, and voice bots, predictive analytics, and automated quality monitoring.
All these tools can improve their efficiency, reduce the cost and enhance the customer experience, making Pakistan more competitive and global outsourcing.
Why Global Companies Choose Call Center Outsourcing in Pakistan
Global companies source to Islamabad, and Rawalpindi because of these reasons
- 40- 60% of cost savings
- Skills and trained work force
- Time zone flexibility
- Advanced call center software
- Proven delivery models
The Future of Call Center Services in Islamabad & Rawalpindi
The future of call center services in Pakistan is focused on AI-human hybrid, support models, more remote teams, high value, customer experience roles and stronger data, security and compliance.
Final Verdict: Choosing the Right Call Center Partner in 2026
No matter if you are a business looking for reliable call center outsourcing, or you are a professional who is searching for the call center jobs or an entrepreneur exploring AI call centers solutions, Islamabad and Rawalpindi are offering unmatched opportunities in 2026. Among the top providers, Prime BPO continues to lead through innovation, multicity presence and proven success story, making it a standout choice in Pakistan’s booming call center industry.
Ready to Scale Your Business With a Trusted Call Center Partner?
Prime BPO provides high-performance call center services, AI driven solutions and train representatives across Islamabad and Rawalpindi. Our teams are able to grow with your business no matter if you need inbound support, outbound sales or full call center outsourcing.
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FAQS
What is the purpose of a call center in Pakistan?
The main purpose of the center in Pakistan is to help the businesses to talk to their customers. Call centers handle the customer support, sales calls, and follow up with the local and international companies.
What is the 80/20 rule in call centers?
The 80/20 rule means that 80% of the customer calls should be answered within 20 seconds. This rule will help to make sure that customers are not kept waiting too long and quick support. There are so many good call centers trying to follow this rule to keep customers happy.
What are the different types of call centers?
There are four main types of call centers. Inbound, call centers, outbound, call centers, blended, call centers, and remote call centers.
How many call centers are there in Pakistan?
There is no exact number, but Pakistan has hundreds of call centers across the major cities like Pakistan, Rawalpindi, Lahore, Karachi and Faisalabad. The number keeps growing every year because more global companies are outsourcing to Pakistan.
Who is the best call center?
There is no single best call center for everyone, but Prime BPO is considered one of the top call centers in Pakistan because of its strong results, multiple branches, trained agents and modern technology. The best call center for it depends on your business needs, budget and service is required.