Key Points
- Growing job demand nationwide
- Flexible shifts and good pay
- Local and international opportunities
- Suitable for students and females
- Work-from-home options available
Are you dreaming of a job that will help you grow fast and earn a good salary? Well a call center job can be the best pick for you.
The world is moving fast and so are job trends in Pakistan. There are so many young people today who are finding amazing career starts in call centers, where they can earn, learn and grow all at once. Cities like Lahore, Karachi, Islamabad, Rawalpindi are full of call centers running both local and international campaigns. These jobs not only offer a stable income but also help you improve your communication, customer service and sales skills. Let’s find out the best call center job opportunity in Pakistan 2025 in this detailed guide.
Job of a Call Center - Basic Understanding
A call center job means that you are talking to the customers on the phone to help them give them information. The people who do this job are called call center agents. They answer the questions, fix the problems, selling the products or giving the customer support.
In simple words, a call center agent's job is to talk politely with the customers, keep them happy and reach goals like sales targets or quick response times.
Main Types Of Call Center Job
There are two main types of call center jobs, the first is inbound call center jobs, and the second is outbound call center jobs.
Inbound Call Center Job
An inbound call and jobs, agent received the calls from the customer who need help or information about the product services
Outbound Call Center Job
Outbound call center agents make the calls to the customer for sales, surveys on marketing purposes
Call Center Job Opportunity In Major Cities Of Pakistan
Call center jobs in major cities offer you the opportunities to help the customers, handle the calls and grow carriers in these busy call centers. No, let’s have a look at the major cities of Pakistan that are offering call center jobs.
Call Center Jobs in Lahore
Lahore is one of the Pakistan leading hub for court jobs. There are so many local and international call centers operating in the city that are offering both English in order to call center jobs.
If your English is not strong, you can still apply for Urdu call center jobs in Lahore. These rules usually involve handing the local customers in Urdu dealing with the utility services, banking or telecom companies
For those who are fluent in English, international call center jobs in Lahore are more rewarding. These involve communicating with the client from the United States, UK, or Canada. There are so many companies who are offering night shifts because of the time difference and salaries are higher than the local con center jobs.
Call Center Job in Karachi
Karachi is Pakistan's largest business city, it has the most diverse range of call center jobs. Both inbound and outbound call Centers hire the candidate regularly. English speaking agent can work on international projects suggest Delhi marketing, sales or customer support for foreign clients.
For all the fresh graduates Karachi is an excellent place to start because of training programs and get growth opportunities offered by the major CallCenter companies. There are so many firms that are also offering part-time and evening shifts that are perfect for the students.
Call Center Job in Islamabad
Islamabad has seen a rising call center job due to its educated workforce and better infrastructure. There are so many reputable outsourcing forms of rain from here.
For the people who are preferring working daytime or morning shift call center job are available in both local and hybrid companies. These positions often involve speaking companies or domestic customer support.
On average a call center jobs salary in Islamabad ranges between 35,000 to 70,000 per month. International campaigns and English speaking roles often pay the higher salary sometimes reaching 100,000 or even more depending on your experience and performance.
Call Center Jobs in Rawalpindi
Rawalpindi that is close to Islamabad is another growing hub for BPO and call center work. There are so many offices that are located along Murree road and Saddar.
Female candidates are increasingly joining the customer service sector. Call center jobs for females in Rawalpindi specially in Prime BPO offers a safe environment, flexible shifts and competitive pay.
The average salary of call Center agents in Rawalpindi is around 40,000 to 60,000 per month with international projects paying the higher rate that can go up to 100,000.
Call Center Jobs in Faisalabad, Multan, and Peshawar
Faisalabad’s textile and service industries have led to a growing number of call center jobs. English-speaking agents can join international sales teams while speaking agents can handle the local customer service roles.
Call center job in Multan are best for those who are looking for remote or homebase work. There are so many companies who are offering online support and sales positions for part-time workers for students.
The call center industry in Peshawar is also expanding. There are so many firms who are hiding the agents for both Urdu and English campaigns. This city is offering excellent entry level jobs for youth with good communication skills.
Online, Remote, and Work-from-Home Call Center Jobs
The demand for remote call center jobs has grown significantly after the pandemic. There are so many companies now who are hiring online call center agents who work from home with just a laptop and a good Internet connection.
These roles can include the task such as handling the customer enquiries via phone or chat, telemarketing or product promotion and providing the after sales support.
Homebased jobs are best for students, house or part-time workers who want to earn income without commuting
Part-time call center job will allow the student to work in evening or night shifts. These roles are best for the students who want to work for a few hours.
Call Center Job Interview Questions and Answers
If you are preparing for a call center interview, then here are some of the common questions with the sample answers that can be asked by the company
What do you know about our company?
Research the company and mention it services, values and why you want to join this company
How do you handle an angry customer?
Stay calm, listen carefully apologise if needed an offer for a practical solution
What are your strengths?
Good communication, teamwork and the ability to stay positive under the work pressure
Are you comfortable working in shifts?
Yes, I am flexible and can manage the night or morning shift depending on the campaign
Why should we hire you?
I have strong communication skills, quick learning ability and the passion for customer service
Benefits Of Working In A Call Center
Working in class center has so many advantages less have a look at some of them
Skill development
You improve your communication, sales and problem-solving skills
Flexible hours
Morning, evening or night shifts to suit your schedule
Career Growth
Possibility to become a team lead or manager
Good pay
Attractive salaries and bonuses for performance
Global explore
Opportunity to interact with international clients
Final Thoughts
Call into a job in Pakistan are among the most accessible and fastest career paths for youth, students and professionals who are looking for a good income and flexible schedules. No matter if you are looking for Urdu call Centre jobs in Pakistan there are a lot of opportunities for everyone.
Start your career with Prime BPO today. Get a free consultation to streamline your business as well.
FAQS
What is the job of a call center?
A call into your means talking to the customers on the phone. You help them with your questions, give them information and solve their problems. You can also sell the products and services on phone call. Sometimes you receive the calls and sometimes you make the call to people.
What is the salary of call center job in Islamabad?
In Islamabad, a call Center agent usually earns between 40,000 to 50,000 per month. If you work in an international call centre or speak English well then you can earn more.
What is the salary of call center job in Rawalpindi?
In Rawalpindi, most call centre agents can earn around 40,000 to 50,000 per month. The pay depends on your experience, shift timing and if the job is local or international.
What work do you do in a call center?
In a call centre your main work is to talk to the customers. You answer their questions, solve problems or tell them about products and services. Some agents also make sales calls or help the customer with orders and any complaints.