Points To Remember
- Fast-growing outsourcing industry
- Skilled English-speaking workforce
- Low-cost call center setup
- Strong global client demand
- Promising future in BPO
The call center industry in Pakistan is growing very fast from the last few years. The company that started as a small outsourcing market has now turned into one of the country’s biggest business strengths. No matter if it’s customer support, telemarketing, or technical help, companies around the world now trust Pakistani call centers for their skills and affordable services.
From the USA and UK to Canada, UAE, and Australia, all the businesses outsource to Pakistan because they get quality work at very good rates. In this guide, we will get you through everything so that you can understand how the industry works, how to start a call center, job opportunities, required licenses, market trends, and the future of the call center business in Pakistan.
Why Pakistan Stands Out as a Leading Call Center Hub
There are so many reasons that Pakistan is standing on the top as the leading call center hub. Let's look at those factors that make the country’s name.
1. Low-Cost Services
Running a call center in Pakistan is very affordable and also very low cost because salaries and other expenses are very affordable. This helps businesses save a lot of money.
2. Strong English Skills
Every year, there are so many students who graduate with good English and communication skills, making it easy for companies to hire trained call center agents.
3. Modern Technology
Pakistan now has advanced tools like cloud dialers, CRM systems, VoIP phones, and fast internet, which makes setting up and running a call center smooth and efficient.
4. Government Support
The government is also encouraging the IT and BPO industry by offering easy steps for registering and starting a call center in Pakistan.
Top Call Center Locations in Pakistan
There are so many call centers in Pakistan and also providing the best services across the different cities in Pakistan. Lets have a look and understand how these cities are giving their best in the call center industry.
Call Center in Karachi Pakistan
Karachi is the main outsourcing half of Pakistan. There are so many big companies and new companies that are working from Karachi because the city has a huge number of expert workers, strong IT support and people who can work with Night Shift as well. All these things will make it one of the best places to run call centers.
Call Center in Lahore Pakistan
Lahore is the city that is full of opportunities for the young people who want to work in call centers. There are so many companies in the whole city that offer inbound, outbound and blended CallCenter services to both local and international services. It is a growing city for customer support jobs and business outsourcing.
Call Center Jobs in Pakistan Islamabad
Islamabad is known for its professionalism and corporate level BPO companies. All these companies provide high-quality outsourcing services, customer support, technical support and back office operations. The city is known for the businesses that want secure and premium call center solutions.
Call Center in Rawalpindi, Pakistan
Rawalpindi is quickly becoming a strong call center market because of its skilled workers and affordable set up costs. There are so many companies who prefer Rawalpindi for customer support, sales and the BPO operations.
Prime BPO is one of the top call centers in Rawalpindi. The company offers professional inbound and outbound services, customer support, lead generation and back office solutions. They work with the train workers and reliable service quality, prime BPO is helping both local and international businesses to grow and get the highest reputation in the industry.
What Makes The Best Call Centers In Pakistan Truly Stands Out
The best call center in Pakistan is usually defined by these factors
- Skilled agent with excellent communication
- Strong client portfolio
- Reliable dialer systems
- High-quality training
- Data security and compliance
- 24/7 availability
- Performance monitoring and reporting
Call Center Services in Pakistan
Modern call center services in Pakistan include
- Inbound customer support
- Outbound telemarketing
- Lead generation
- Order processing
- Technical support
- Email and chat support
- Appointment setting
- Virtual receptionist service
- Back office and BPO operations
How to Start a Call Center in Pakistan – Step-by-Step Guide
Starting a call center requires planning, licenses, infrastructure, and a trained team. Here’s a complete guide:
1. Register Your Business
To legally operate, you must complete call center registration in Pakistan. Register with:
- SECP
- FBR
- PSEB (for call center license)
2. Obtain a Call Center License in Pakistan
The call center license in Pakistan is issued by the Pakistan Software Export Board. It ensures your business is recognized as a legal BPO and can operate VoIP services ethically.
3. Set Up the Infrastructure
A professional call center setup in Pakistan includes:
- Dialer for call center in Pakistan (e.g., GoAutoDial, VICIdial, Cloud dialers)
- VoIP lines
- Computer systems
- Stable internet connection
- Headsets and networking tools
- CRM software
4. Hire and Train Agents
Pakistan has a large workforce looking for call center jobs in Pakistan, making recruitment easier. Training should include:
- Accent improvement
- Customer handling
- Sales skills
- Technical training
- Compliance
5. Get Call Center Projects
You can secure projects through:
- Freelance platforms
- BPO marketplaces
- LinkedIn outreach
- International clients
- Outsourcing agencies
- Local partnerships
Call Center Jobs in Pakistan – Opportunities & Growth
Call center jobs in Pakistan offer great opportunities and fast career growth. The industry has so many rules you can choose from such as customer service representative, telemarketing agent, team leader, quality assurance executive, sales closer, floor manager, HR staff and IT support staff. No matter if you are a beginner or someone with experience there is always room to learn and grow in this field.
The cities with the most call center jobs are allowed, Karachi and Rawalpindi/Islamabad
Dialer for Call Center in Pakistan – Choosing the Right Software
A dialer is very important for outbound campaigns. The most common dealers that are used in Pakistan are.
- VICIdial
- GOautodial
- Cloud-based dialers
- Avaya
- Talkdesk
Future of Call Center Industry in Pakistan
The future of the call center industry in Pakistan looks very bright. With more businesses going digital, government support and increasing demand from companies all around the world, Pakistan is becoming a popular place for customer support and outsourcing work.
There are some important trends that are shaping the future and these trends are
- Using AI to help with calls and support
- Cloud based system that let call centers work online
- More people working from home
- More international companies outsourcing work to Pakistan
- Growth of IT and digital services
- More training Institute to teach call center skills
Final Thoughts
The call center industries in Pakistan are growing very fast. No matter if you want to start a business, find a job or hire outsourcing services. Pakistan CallCenter market has huge opportunities with skilled workers, modern technology and growing demand from companies all around the world. Pakistan is becoming one of the top BPO hubs in Asia.
Let’s boost your business with Prime BPO, Pakistan's trusted call center partner. Contact us today and get the free consultation.
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FAQS
Is call center legal in Pakistan?
Yes, all Call center in Pakistan are hundred percent legal . You just need to register the business and get a call center license to operate properly.
What is the salary of a call center in Pakistan?
Beginners and Pkr 25,000 to 40,000 per month. Experience agents or sale closer can earn 50,000 to 150,000+ depending on their skills and company
How many call centers are there in Pakistan?
There are thousands of Call center in Pakistan. The number is going very fast because more companies are outsourcing work here.
What is a call center in Pakistan?
Call centers in Pakistan is a place where train agents make or receive the phone calls to help the customers, provide support or sell the services for local or international companies.