Call Center Executive Job Description 2025

Key Takeaways 

• Customer communication expert
• Inbound and outbound handling 
• Sales and support tasks
• Good communication skills
• Opportunities for freshers.

The call center executive job is one of the most in demand positions in Pakistan’s fast growing customer service and sales industries. Call center executives are playing a very important role from handling the customer inquiries to promoting the products and services, and also resolving the complaints from the clients.

In this detailed guide, we will explore each and everything about the call center executive job description including its duties, responsibilities, salaries and the job opportunities in Pakistan. So let's get started.

What is The Job Role For The Call Center Executive 

The job role of the call center executive is all about providing the best customer service support and also making sure that there is a smooth communication between customer and the company. Their everyday responsibilities can include answering the customer calls, solving their product related issues and also recording the customer information and sometimes selling or upselling services.

Let's have a quick look at the call center executive job description 

• Answering the incoming calls or making the outbound calls to the customers
• Handle the customer queries, their complaints and feedback professionally
• Update customer information accurately in company’s database
• Promote the company’s new products and services 
• Meet performance targets and handle the call metrics.
• Report any repeating issue or the complaints to the management team.

Types Of Call Center Executive Jobs

All the call center jobs are not the same. Depending on the business model you can find the positions that focus on inbound, outbound or hybrid customer communication.

Inbound Call Center Executive Job Description

An inbound call center executive jobs are all about handling the incoming calls from the customers who need any help or the support and also any information about the product or the service, their main role is to 

• Answering the questions about product and services 
• Helping customers with any complaints or issues
• Processing the orders and handling the payment inquiries 
• Providing the guidance calmly and patiently 

Outbound Call Center Executive Job Duties

An inbound call center executive is focusing on making the outgoing calls to the customers, these calls are for making the sales or for the marketing purposes. The key duties are

• Reaching out the potential customer or lead
• Promoting the new services or the products
• Conducting any surveys or followups
• Achieving the sales target

Customer Support Executive - Is This A Call Center Job

Yes a customer support executive is often considered as the call center job. The main difference is all about the company’s focus area. A customer support executive can work in a call center environment handling the customer queries over call also there are some

Important duties they have to do like 

• Providing after-sales service.
• Handling the product returns or complaints.
• Helping the customers with technical troubleshooting.
• Maintaining accurate records of interactions.

What Qualification Are Required For A Call Center Executive Job In Pakistan 

The CallCenter executive job requirements are generally very simple and easy, making it an accessible career path for so many people. There are so many companies hiring individuals based on their communication skills, confidence, and customer service ability rather than their high-level education.

When companies are hiring a call into executive, they can look for these things

• Their education, minimum intermediate are the bachelor degree
• Their language skills, like they have to speak clear and also have the active listening
• Computer literacy, the basic knowledge of MS office and CRM software
• Their personality traits like if they have the patience, ability to work in a team and a positive attitude.

Call Center Executive Job Opportunities In Pakistan 

Pakistan call center Industry has become one of the leading sectors of employment. International operating companies and local businesses can expand in the country and the customer service department.

There are so many opportunities in the major cities of Pakistan. Let’s have a look at all.

Call center Executive Jobs in Lahore

Laura has so many multinational call centers offering both inbound and outbound jobs. There are so many rules that are available for the fresher in customer service, lead generation and telemarketing.

Call center Executive jobs in Karachi

Karachi being Pakistan's largest business hub, offers a wide range of calls and executive jobs. The jobs for sales and support to technical assistance. There are some of the international companies even providing the Night Shift jobs for the global clients.

Call center Executive jobs in Islamabad

Islamabad offers a professional environment with the government and private sectors call centers. These jobs are focusing on the corporate or financial services with good growth potential.

Best call center jobs in Rawalpindi

Rawalpindi is the home of so many BPO companies that had the call center sales executive for inbound and outbound rules. Fresh graduates can start here and gain valuable experience and good salaries.

Call Center Executive Salary In Pakistan 

The call center executive job salary in Pakistan is different and it depends on the city, experience level and the type of calls handled. Here is the general estimate. 

• The freshers will get the starting salary of 30,000 to 45,000 per month
• They experience executives can earn up to 50,000 to 80,000 per month
• Supervisors are the team leads and can earn up to 200,000 to 300,000 depending on their experience.

Why Choose a Career as a Call Center Executive?

Choosing a call center executive job can be a great starting point for your career. It offers the flexibility, quick learning and opportunities to develop the important professional skills like communication, problem-solving and teamwork.

There are so many benefits that include

• opportunities for career growth and promotions
• Skill development in customer handling and communication
• Flexible working hours and shift options
• Incentives, bonuses and target based rewards
• Exposure to the international clients and the project

Final Thoughts

The call center executive job is one of the excellent career options for anyone who wants to enjoy communication, problem-solving and helping other people. No matter if you are fresh or you are an experienced professional, this field will offer countless opportunities for growth specially in the major cities of Pakistan.

Whenever you are applying for the call center executive job you must have to know that your communication skills are good and also you have to sales skills, then the call center industry will be your perfect fit for the CallCenter executive job

Join one of Pakistan’s top BPO company Prime BPO and build your future in call center executive jobs.

FAQS

What is the job role of a call center executive?

A call center executive talks with the customer on phone calls. The main job is to help the customer by answering their questions, solving their problems and giving information about the product and the services. There are some who also make the cost to sell the product or collect the feedback. In short , they make sure that customers are happy and satisfied.

What qualifications are required for a call center executive job in Pakistan?

do work as a call center executive in Pakistan you don’t need to have a high-level education. There are so many companies who ask for an intermediate bachelors degree. You must have good English and speaking skills. Computer knowledge of MS and CRM.

Is a customer support executive considered a CallCenter job?

Yes the customer support executive is considered as the call center job. These employees will help the customer who calls for support like fixing any issue, tracking in order or getting the information. They work in the same environment as call centre agents and have similar duties but they focus more on helping then selling.

Are there call center executive jobs available for freshers in Pakistan?

There are so many big cities in Pakistan offering the call executive jobs like in Lahore, Karachi, Rawalpindi and Islamabad. These cities have a lot of call centres that are hiding the people with no experience. They give them full training so that they can confidently start their job and improve their communication skills and earn a good income.