Best Call Center Jobs in Pakistan 2025 Guide

Key Points 

• Easy entry level job
• Flexible working hours
• Great salary opportunities
• Learn new skills
• Work from home options

Are you looking for a job that is easy to start and also helps you to build confidence? Then call center jobs are the best option for you.

In Pakistan, call center jobs are becoming the most popular career options. Especially for the students and young people. These jobs come with flexible working hours and also provide good salaries, so that you can get a chance to improve your communication skills. It does not matter in which city you are living or if you prefer work from home call jobs, there are so many opportunities that are waiting for you.

Let’s have a deep dive in this article so that you will better understand things that you need to know about these jobs, how the work look like and what skills you need, how much you can earn and in which cities call centers are offering the best jobs and the best chances to get hired and you can also learn about BPO telecommunications. 

What Is the Work of a Call Center?

The main job of a call center is to talk to customers on the phone. Some agents call people that are called outbound calls and some others to receive calls from customers that are called inbound calls. Their work includes.

• Answering customers questions
• Fixing problems or handing complaints
• Giving information about product or services
• Writing down customer feedback
• Making sales or calling people follow-up

Popular Types of Call Jobs Center in Pakistan

In Pakistan, call shops come in so many types and these types are depending on the language, working hours, and kind of work you do. Here are the most common ones that are explained in simple words so that you can understand all of the types in a better way.

English call centers jobs

These jobs need good English speaking and listening skills. Basically these jobs are done for international companies. International companies usually hire people who can talk easily with foreign customers.

Urdu call center jobs

If you are not comfortable with speaking English, you can also find many Urdu call jobs in Lahore, Karachi, or Islamabad and also in Rawalpindi. These jobs are for talking to the local customers within Pakistan.

Morning shift jobs - call center jobs

People who prefer working during the day can choose morning shift call centers. These are common in cities like Lahore, Rawalpindi and Islamabad. There are so many students and also some women who prefer to do work in this shift because it is safer and it also fits better with their daily routine.

Night Shift jobs - call center

Night Shift jobs usually pay more since you talk to customers from their countries like the USA or UK however, working at night can be tough for some people because of the late hours and tiredness. 

Remote call center jobs

Now there are so many companies who are offering work from home or online call jobs. You just need a computer, a good Internet and a headset to talk to customers from your home

Call Center Jobs in Major Cities

Call center jobs in Lahore

Lahore has so many call centers that are hiring for both males and females. You can find Urdu call jobs in Lahore morning shift for local customers and English jobs for the international clients.

Call Center jobs in Karachi

Karachi is Pakistan's biggest business city and the city offers thousands of job opportunities. There are so many call centers in Karachi for females and call jobs in Karachi for local projects and campaigns.

Call job center in Islamabad

Islamabad has a growing number of call centers; they are offering morning shift jobs and also Urdu call center jobs in Islamabad. The work environment is usually professional, and many companies offer training for beginners.

Call Center jobs in Faisalabad

Faisalabad is quickly becoming a new hub for call center work, there are full-time and part-time call center jobs in Faisalabad for students and fresh graduates

Call center jobs in Rawalpindi

Rawalpindi has so many jobs and online Call Center jobs where you can work from home. It is a great choice for students who need flexible working hours and prime BPO stands out for its best BPO services in Rawalpindi.

Call Center jobs in the Peshawar

Peshawar also offers or to call jobs, mostly for local customers living within Pakistan. These jobs are good for people who prefer working in their native language.

Call Center jobs in Multan

There are so many new companies that are hiring call jobs in Multan specially for fresh graduates and females who want a safe and comfortable workplace so that they can work easily and safely.

Work from Home Call Center Jobs

Today one of the most popular options is working from home in call jobs. To do this, you only need some basic things that are given below.

• A stable Internet connection
• A laptop or computer
• A good quality headset
• A quiet place to work

All these things are very important whenever you are doing an online call center job. These remote jobs are for housewives, students, or anyone who wants flexible working hours and wants to earn a good amount. Some companies even offered Urdu call jobs online, where you talk only to local Pakistani customers.

Skills Needed for Call Center Agents

There are so many skills that are needed if you want to do well in call centers job, you have to build these skills lets have a look at the main ones

Good Communication

You have to speak clearly and confidently, so that the customers will understand you better and in an easy way.

Patience

Make sure to always stay calm and polite so that customers will get better help if they are confused or worried.

Listening Skills

You have to be a good listener and make sure to pay attention and understand what customers need.

Computer Knowledge

Always be comfortable when using the computers, softwares and customer database

Positive Attitude

Always stay friendly and helpful towards your customers, even when the work gets stressful.

Teamwork

Make sure to cooperate with your teammates and supervisors to make sure that all the work is getting done smoothly.

What Is The Highest Paying Call Center Job?

The highest being called jobs in Pakistan are usually in international campaigns or technical support roles. These jobs require fluent English, computer knowledge, and sometimes experience in sales.

The employees can earn up to 100k-150k per month or even more depending on answers their performance and bonuses

Call centers in Rawalpindi, especially Prime BPO, offer a competitive starting salary of PKR 75,000. If you work hard and make good targeted sales then you can also earn up to 1 million PKR or more. Your income depends on how well you work. The better you do, the more money you can make.

Why Choose A Call Center Job?

There are so many reasons that people prefer working in a call center

• The job is easy to start even without a degree you just have to be good in your skills
• Fast career growth
• Learn English and communication skills
• Good salary with bonuses
• Flexible shifts and work from home options

Jobs are also great for females because in so many companies they are providing a friendly and safe environment to work like morning shift Urdu call Center jobs in Lahore for females and morning shifts for female call center jobs in Karachi so that women feel safe and work properly.

Future Of Call Jobs In Pakistan

The call center industry in Pakistan is going very fast. There are so many foreign companies who are outsourcing their customer service to Pakistan because of lower cost and skilled workers. This means more online call center jobs, remote call jobs, and Urdu call center jobs will be available in the coming years.

So no matter if you are in Lahore, Karachi, Islamabad, Faisalabad, or Rawalpindi, this is the best time to start your career in customer service

Call Center Jobs Interview Questions And Answers

If you are planning to apply for a call center job it is a good idea to prepare for the interview. Most call center jobs questions answer you to check your communication and problem-solving skills. Then depending on your skills they offer you a good salary.

Final Thoughts 

Call centers in Pakistan offer so many job opportunities for students, fresh graduates and also experienced professionals. Prime BPO is hiring so many people who are looking for the jobs and the company provides something for everyone and these jobs not only give you financial stability but also help you build communication, teamwork and also bigger opportunities in future.

So stay connected with Prime BPO and get your dream job today.

FAQS

What is the work of a call center?

The main work of a call center is to talk to customers on the phone. The agents will answer your questions, solve problems, give information, and sometimes they also make sales or follow-up calls.

What is the salary in a call center in Pakistan?

The salary of call center in Pakistan usually starts around 20,000 per month and can go up to 90,000 - 100,000 or even more depending on your skills experience and city

What is the highest paying call center job?

The highest paying jobs are usually international call centers where you talk to customers from countries like the USA or UK all these jobs usually pay more, especially if you have strong English skills

What are the skills of a call center agent?

A good call center agent should have good communication, patience, listening skills, basic computer knowledge, a positive attitude and ability to work well in a team.