Inbound Retention Executive (Customer Support)

PRIME BPO is Hiring – Inbound Retention Executive (MedAlert Campaign)
On-Site | Night Shift | Rawalpindi

PRIME BPO is seeking motivated, customer-focused, and confident Inbound Retention
Executives to join our growing MedAlert Campaign. This is a full-time, office-based
opportunity for individuals with strong communication skills and a passion for customer
retention and relationship management.

Position Details:
Position Title: Inbound Retention Executive – MedAlert Campaign
Job Type: Full-Time
Work Mode: On-Site (Office-Based)
Shift: Rotational Shift (24/7 Coverage)

Salary: 100K

Location:
    Plot D-146, 6th Road, Satellite Town, Rawalpindi
    Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities:
     • Handle inbound customer calls for the MedAlert campaign.
     • Assist customers with account-related inquiries, billing concerns, and service-related
        questions.
     • Identify customers who may be considering cancellation and implement effective
        retention strategies.
     • Build rapport with customers through empathy, professionalism, and active listening.
     • Address customer objections confidently while highlighting the value and benefits of
        MedAlert services.
     • Meet and exceed daily, weekly, and monthly retention targets.
     • Maintain accurate records of customer interactions in the CRM system.
     • Ensure compliance with campaign guidelines, company policies, and data security
        standards.
     • Collaborate with team leaders and colleagues to improve retention performance and
        customer satisfaction.

Required Qualifications (Mandatory Requirements):
     • Minimum 6 months of experience in a BPO, customer service, retention, or call center
        role.
     • Excellent verbal communication skills in English.
     • Strong active listening and customer handling abilities.
     • Regular students are not eligible to apply.

Why Join PRIME BPO?
     • Competitive Basic Salary 
     • Uncapped Performance Bonuses
     • Additional Incentives & Rewards
     • Training Allowance
     • Medical Benefits
     • Gym & Salon Membership
     • Free Meals, Coffee & Tea
     • 12–16 Paid Leaves Annually
     • Professional Growth & Career Advancement Opportunities

Walk-In Interviews – Apply Now!
We strongly encourage interested candidates to visit our office for an interview.

Interview Timings:
       7:00 PM – 1:00 AM (Monday to Friday)

Interview Location:
      Plot D-146, 6th Road, Satellite Town, Rawalpindi
      Search "Prime BPO" on Google Maps for directions.

For More Information:
      +92 370 8930365
      +92 334 1777074

If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in
with confidence and become part of PRIME BPO as Inbound Retention Executive.